Sentiment Analysis:
Adportas ASRKall identifies the feelings expressed by the customer and the agent in each call.

Analytical discourse:
The technology analyzes speech from each recording and provides valuable information to improve agent efficiency.

Navigation functions:
With the “skip to” function you can jump directly to the specific moment in the call you want to analyze. The fast forward function allows you to fast forward through the recording.

Analysis notes:
Supports ASRKall allows you to add notes about the feelings identified in each recording.

Custom reports:
Detailed reports showing average sentiments on recordings can be generated and exported to Excel.

Sending by email:
Reports can be periodically emailed for easy review.

• OS: Linux Centos version 6 or higher
• Version No.: Supports RecKall 9.0
• CUCM Compatibility: Version 8.0 or higher
• Recording mode: Active recording (BIB), Passive recording (port span)
• Protocol: SIP, Port span, CTI
• Administration interface: Web/HTTP with secure access and user profiling
• Virtualization: Yes
• High Availability: Yes
• Audio format/CODEC ratio: .PCM (CODEC G.729), .WAV (CODEC G.711) and .OGG (CODEC SPEEX)
• CODECs support: G.711 A-Law, G.711 µ-Law G.729A, G.722, iLBC or OPUS
• Audio storage: open or encrypted, 100 Kb/min (SPEEX)
• Audio files compression: 1:10
• Video format: .MOV
• Video storage: ZIP
• Video resolution: 1920 x 1080
• Backup: optical media, shared folders on external storage systems
• Recommended hardware (minimum): 2 GHZ DUAL CORE PROCESSOR/ RAM 8 GB/500 GB (see details)
• Capacity per RecKall server: 500 extensions
• Support Cisco IP Phone Series: 6900, 7800, 7900, 8800, 8900, 9900 (see details)

Server Adportas RecKall Active Recording

• Voice VLAN network visibility for recording phones.
• Cisco IP Phone 3rd generation or higher with Built in Bridge, Jabber or Cisco Softphone.
• Sip trunk for telephone signaling between CUCM and Adportas RecKall.
• Configure Configure active recording on phones registered in CUCM.
• Create application user CTI in CUCM to control all phones that will be recorded.
• Create Route Pattern in CUCM for Adportas RecKall.
• Create Adportas RecKall Recording Profile.
• Install Adportas RecKall application on computers for screen recording.
•Phones configured with CODECs: G.711 A-Law, G.711 μ-Law, G.729A,
G.722, iLBC and OPUS.

Server Adportas RecKall Passive Recording

• Remote access via VPN.
• Cisco IP Phones.
• Configure span port.
• CallManager V.8 or higher.
• Port mirroring of attachments to be recorded.
• A network port for the main recorder.
• Phones configured with CODECs: G.711 A-Law, G.711 μ-Law, G.729A, G.722, iLBC or OPUS.