Cisco Preferred Solution Partner

SOFTWARE

Virtual attendant console

Adportas OperKall is a virtual attendant console, MS Windows* compatible, which optimizes the performance of telephone receptionists while assisting, transferring or managing incoming and outgoing phone calls, using a virtual assistance interface specifically designed to deliver agility and intuitive browsing during constant everyday use.

(* MS Windows is a registered trademark of Microsoft Corporation)

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Adportas OperKall
  • MAIN FEATURES

    • Direct call forwarding to internal recipients.
    • Consult forwarding to internal recipients.
    • Speed-dial shortcuts to users by cost centers.
    • Corporate directory integrated to a database and MS Outlook*.
    • Call activity history and respective users.
    • Incoming call reception from Adportas ACD Manager and/or Adportas IVR Manager.

    (*MS Outlook is a registered trademark of Microsoft Corporation)

  • TECHNICAL SPECIFICATIONS

    • Version: OperKall 8.0
    • CUCM Compatibility: VERSION 8.0 OR HIGHER
    • Protocol: CTI
    • OS: LINUX CENTOS V.6 OR HIGHER
    • User Interface: Resident PC
    • Recommended minimum hardware: operator PC with Intel 1+GHz processor, 2GB RAM, 50MB disk space for application.

  • REQUIREMENTS

    • Adportas ACD Manager server, Intel 1+GHz processor, 4GB RAM, 250GB drive (optional).
    • CUCM CTI application user to control the extensions to be assisted.
    • Cisco CUCM 8.0 or higher.

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