Carmen Fariña 6669, Santiago, Chile +562 2413 45 00 Email: [email protected]
adminWe are a software and hardware development company specialized in Ip telephony and smart solutions connected to the internet (IoT).
Our word is engagement, so all of our services are based on helping companies to make a great customer journey for their clients, so they can make the engagement they want by bringing all of their agents potential having easy and powerful working resources.
Adportas CCKall Chat Manager solution enables interchanging online instant messages (IM) between clients on their company website directly requesting service from the contact center agents in real time. Each agent has a dedicated screen on the Adportas CCKall multichannel web interface (contact center solution) for chat requests, helping them keep a complete view of the environment for effective interaction between service channels (telephone, e-mail, chat and social media).
Adportas CCKall E-mail Manager is a smart routing management system for e-mails (inbound and outbound) identifying different data in each message to improve service flow using skill-based routing or load balance routing algorithms.
Supervisor interface with KPIs performance indicators by agent groups.
INBOUND
OUTBOUND
Adportas CCKall Outbound Manager is a management and administration solution for the elaboration of telephone campaigns with preconfigured parameters using .CSV format listings.
Adportas CCKall ACD Manager is a routing solution that enables Adportas CCKall to manage automatic distribution of phone calls, e-mails, chats and social media posts between agents of a contact center.
Using load-balancing algorithms and routing by skills, Adportas CCKall ACD Manager chooses the ideal agent for phone, e-mail, chat or social media assistance, providing all the navigation versatility of its agent web interface for a personal and efficient service experience.
Adportas CCKall IVR Manager is an automatic interactive voice response (IVR) system for telephone calls, capable of reproducing prerecorded voice messages interacting with a user-placed call, providing navigation over DTMF tones and data base interaction with corporate systems, both receiving and delivering information to the calling party.
Adportas CCKall Phone Manager is a virtual attendant console designed to attend calls made by agents or assistance groups registered in the Adportas CCKall Contact Center solution.
This module offers the necessary tools for the distribution of calls in a quick, efficient and personalized manner. It is directly installed onto agents and supervisors PCs, integrating to its respective web interfaces.
Adportas CCKall Quality Manager is a quality of service manager that controls and analyzes contactability rates for customer service groups within the contact center environment, providing options for proactive and corrective actions according to the data collected by monitoring tools such as reports based on skill comparisons for each agent and group, performance dashboards divided by KPIs (performance indicators), as well as service quality levels for calls, e-mails, chats and social network posts received by logged agents in the Adportas CCKall IP Contact Center.
Adportas RecKall is a complete voice and screen activity recording system with two recording modes: Active Recording (BiB/SIP Trunk) or Passive Recording (SPAN).
